I am importing tickets to Hubspot from a CSV file

hubspot

#1

I’m importing a CSV using 20 rows of data and once I got through the mappings onto step three it’s doing a thing that says “resolving lookup mappings (8500 contacts)”. I should only have 20 rows of data for it to search against. Did I do something wrong?


#2

This is normal behaviour.

“Resolving lookup mappings” step means that we are processing all records you are linking to (contacts for example) to find a corresponding lookup field based on the field (email for example) you have provided.

So even if it is just 20 tickets, we still might need to parse through all records (contacts) in HubSpot to connect the objects together.